maga Privacy Policy

maga casino (referred to below as "maga", "we" or "us") operates an online gaming platform for users in Bangladesh. When you visit the maga website, register an account, or use any of our services, certain information reaches us. This privacy policy provides a full account of how that information is collected, used, stored, and protected.

This policy supplements the site's Terms and Conditions, and both documents together form the legal basis of your relationship with maga. If any part of this policy is unclear to you, do not hesitate to contact our support team.

maga's services are intended solely for individuals aged 21 and above. We do not knowingly collect information from minors.

maga collects user information in several ways. The information collected can be divided into two main categories:

2.1 — Information You Provide Directly

When you open an account or contact us, the following information may be collected:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Financial transaction details (via bKash, Nagad, Rocket, Upay, or bank transfer)
• Content of communications made via live chat or email

2.2 — Information Collected Automatically

The following technical information is recorded automatically while you use the site:

• IP address and device type
• Browser name and version
• Cookies and session data
• Pages visited on the site and time spent on them
• Referral source (which site you came from to reach maga)

maga uses your information only for specific and legitimate purposes. These purposes are:

• Account management: Handling registration, identity verification (KYC), and account security.
• Transaction processing: Completing deposits and withdrawals properly.
• Customer support: Resolving your questions and issues via live chat and email.
• Service improvement: Analysing user experience to improve the quality of the site.
• Security and fraud prevention: Identifying and preventing suspicious activity.
• Sending notifications: Keeping you informed about promotions, bonuses, or policy changes (with your consent only).

maga never sells your personal information to advertisers or third parties.

In limited and specific circumstances, maga may share your information with certain trusted third parties:

4.1 — Payment Processors

Necessary transaction information is exchanged with bKash, Nagad, Rocket, Upay, and the relevant banks to complete deposits and withdrawals. This information is used solely for payment verification.

4.2 — Technology Service Providers

Operational information may be shared with selected technology partners responsible for server management, site security, and game software. In such cases, third parties are bound by strict confidentiality agreements.

4.3 — Legal Obligations

maga may be required to provide information in response to a court order or a lawful request from law enforcement authorities. In such circumstances, we disclose only as much information as is legally required.

maga applies industry-standard technical and organisational measures to ensure the security of your information:

• SSL encryption: SSL protocol is active across all pages of the site, so information exchanged between your browser and our servers remains encrypted.
• Restricted access controls: Only authorised staff can access your information, and only to the extent necessary.
• Firewall and intrusion detection: Advanced firewalls and round-the-clock monitoring systems defend against cyber attacks.
• Regular security assessments: Regular security tests are conducted to identify system vulnerabilities.
• OTP verification: OTP verification is used for account login and important changes.

However, complete security on the internet cannot be guaranteed. We therefore advise you to use a strong password and not to share your account details with anyone.

The maga website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that make your visits to the site more convenient.

6.1 — Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and run the site's core functions.
• Analytics cookies: Used to understand which pages are visited most and to improve the site.
• Preference cookies: Used to remember language and other personal preferences.

6.2 — Managing Cookies

You can disable or delete cookies at any time through your browser settings. However, disabling certain essential cookies may cause some features of the site to stop working correctly.

maga retains your information only for as long as it is needed. The following factors are considered when determining the retention period:

• All relevant information is retained for as long as the account remains active.
• Financial transaction records are kept for a set period after account closure to meet applicable legal obligations.
• Security-related log files are retained for a limited time.
• Once the required period has passed, information is securely deleted or anonymised.

Under maga's privacy policy, you have the following rights:

8.1 — Right to Access

You may request a copy of the personal information we hold about you at any time. This request can be made by email.

8.2 — Right to Correction

If any of your information is incorrect or incomplete, contact us to have it corrected. maga is obliged to make the correction within a reasonable time.

8.3 — Right to Erasure

In certain circumstances, you may close your account and request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.

8.4 — Right to Withdraw Consent

You may withdraw your consent to promotional communications at any time. Simply notify our customer support team by email.

To learn more about your rights and protections regarding responsible gaming, read the Responsible Gaming Guidelines.

maga casino strictly follows a 21+ age policy. We do not knowingly collect, store, or process the information of any person under the age of 21.

If a minor has created an account by mistake and we become aware of it, that account and all associated information will be deleted immediately. If a parent or guardian suspects their child has registered with maga, please contact us.

maga may amend this privacy policy as needed in response to changes in the scope of services, technology, or applicable law. If any significant changes are made, you will be notified in advance via your registered email address or through a site notification.

Continuing to use the site after changes have been made will be considered acceptance of the updated policy. You are therefore advised to visit this page regularly.

For a general overview of all legal matters related to maga, visit the About Us page as well.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live chat: Chat directly from any page on the site — support is available 24/7 in Bengali and English.
• Email: [email protected]

We take all complaints related to data protection or privacy seriously and aim to respond as quickly as possible. For general questions, you can also check the Frequently Asked Questions section.